Complaints Book
Virtual Complaints Book in accordance with the Consumer Protection and Defense Code (Law No. 29571).
In accordance with the Consumer Protection and Defense Code (Law No. 29571) and its regulations, Machu Picchu From Cusco E.I.R.L. (RUC —, Cusco, Perú) makes this Virtual Complaints Book available to its customers.
- Complaint (Reclamo): disagreement related to the products or services acquired.
- Grievance (Queja): disagreement not related to the products or services, or discontent regarding customer service.
We will answer within a maximum of 15 business days. Filing a complaint does not prevent you from using other means of dispute resolution, nor is it a prerequisite to file a claim with INDECOPI.