Payment and refund policy
Payment methods, deposits, balance, cancellations and refunds.
1. Payment methods
- Credit and debit cards (Visa, Mastercard, American Express, Diners) through Izipay.
- PayPal (balance or cards).
- Bank transfer or cash payment in our Cusco office for the balance, if agreed in writing.
Prices are in US dollars (USD). If the card payment is processed in Peruvian soles, the exchange rate of the day shown at checkout is applied. Payment platforms may apply a processing fee, which is shown before paying.
2. Deposit and balance
To confirm a booking you may pay the full amount or a deposit (the percentage shown at checkout, normally 30%). For the Inca Trail and tours with permits, the deposit is used immediately to purchase the nominal permits. The balance must be paid online before the start date or in Cusco at the latest during the pre-departure briefing.
3. Cancellations by the traveler
Cancellations must be requested in writing to clicera.info@gmail.com. The following charges apply on the total price of the tour:
- 30 days or more before the start: 10% administrative fee, plus the cost of permits, entrance tickets and train tickets already issued.
- Between 29 and 15 days: 50% of the total price.
- Less than 15 days or no-show: 100% of the total price.
Inca Trail permits and Machu Picchu tickets are non-refundable and non-transferable once issued, as established by the Ministry of Culture. Train tickets follow the conditions of PeruRail / Inca Rail.
4. Cancellations by the Company or force majeure
If the Company cancels a service for reasons attributable to it, the traveler will receive a full refund of the amounts paid for that service, or may choose an alternative date or service. In cases of force majeure (natural disasters, closure of sites or roads, strikes, health emergencies or decisions of the authorities), the Company will offer a new date or a credit valid for 12 months and will refund the portion of services not yet paid to suppliers.
5. Refunds
Approved refunds are made through the same payment method used, within a maximum of 30 calendar days. Bank and gateway fees charged by third parties are non-refundable. Unused services during the tour (meals, entrances, nights) are not refundable.
6. Chargebacks
Before initiating a dispute with your bank or PayPal, please contact us: we will do our best to find a solution quickly.
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